Terms and Conditions

Effective Date: March 23, 2026

Last Updated: March 23, 2026

1. Introduction

Welcome to Revel ("we," "our," "us," or the "Platform"). These Terms and Conditions ("Terms") govern your access to and use of the Revel platform available at letsrevel.io, including all associated services, features, and content.

Service Provider:

Biagio Distefano

Graumanngasse 10/4, 1150 Vienna, Austria

Email: [email protected]

By accessing or using Revel, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Platform.

2. Eligibility

2.1 Minimum Age

You must be at least 16 years old to create an account and use Revel. By using the Platform, you represent and warrant that you meet this age requirement.

2.2 Age-Restricted Events

Some events may have additional age restrictions set by event organizers. Revel does not provide age verification services. It is the organizer's responsibility to verify attendee eligibility and enforce age restrictions for their events. Users are responsible for providing truthful information and complying with event-specific requirements.

2.3 Capacity to Contract

By using Revel, you represent that you have the legal capacity to enter into these Terms under applicable law.

3. Account Registration and Security

3.1 Account Creation

To access certain features, you must create an account by providing accurate, complete, and current information. You may register using:

Email and password authentication
Google Single Sign-On (SSO)

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access or security breach

We strongly recommend enabling Two-Factor Authentication (2FA) to enhance account security.

3.3 Email Verification

You must verify your email address to activate your account and access full platform features.

4. Description of Services

4.1 Platform Overview

Revel is an open-source, community-focused event management platform that enables users to:

Create and manage organizations and communities
Organize single events and recurring event series
Sell tickets and manage RSVPs
Screen attendees through customizable questionnaires
Coordinate community activities (e.g., potlucks)
Discover and participate in events

4.2 Intermediary Role

Important: Revel acts solely as an intermediary platform connecting event organizers with attendees. We provide the technical infrastructure for event management, ticketing, and payment processing, but we are not:

The seller of tickets or events
The organizer of events
A party to contracts between organizers and attendees

Event organizers are the sellers and are fully responsible for their events, including legal compliance, safety, refunds, and fulfillment.

4.3 Payment Processing

Payment processing is handled through Stripe. When you purchase tickets:

The transaction is between you and the event organizer
Stripe processes the payment on behalf of the organizer
Revel facilitates the transaction but does not hold or control funds

5. User Roles and Responsibilities

5.1 General Users

All users must:

Provide accurate information
Comply with these Terms and applicable laws
Respect the rights and privacy of other users
Not use the Platform for any unlawful purpose

5.2 Event Organizers

Event organizers have additional responsibilities:

Content Moderation: Organizers must actively moderate their own events, organizations, and user-generated content
Legal Compliance: Ensure events comply with all applicable local, national, and international laws
Accurate Information: Provide truthful, complete, and accurate event details
Ticket Fulfillment: Honor all ticket sales and commitments to attendees
Safety: Ensure the safety and well-being of event attendees
Age Verification: If hosting age-restricted events, implement appropriate verification measures
Refund Processing: Handle refund requests in accordance with your stated refund policy
Tax Compliance: Comply with all applicable tax obligations for ticket sales

5.3 Attendees

Event attendees must:

Provide accurate information when registering for events
Comply with event-specific rules and requirements
Respect organizer decisions regarding admission and participation
Not resell tickets without organizer permission

6. Pricing and Payment Terms

6.1 Hosted Service Fees

For events using Revel's hosted payment processing:

Free Events: No charge
Events with Self-Managed Payments: No charge
Paid Tickets via Revel/Stripe: 1.5% + €0.25 per transaction, plus VAT where applicable, not including Stripe fees

These fees may be negotiated individually for high-volume organizers. Contact us at [email protected] for custom pricing.

6.2 Payment Processing

All payments are processed through Stripe
Organizers must connect a valid Stripe account to receive payments
Stripe's terms of service apply to all transactions
Transaction fees charged by Stripe are separate from Revel's service fees

6.3 Refunds

Refund Policy: Each event organizer sets their own refund policy
Processing Refunds: Organizers are responsible for processing refunds through Stripe
Revel Service Fees: Revel service fees are non-refundable
Disputes: Payment disputes should be directed to the event organizer or Stripe

6.4 Currency

All prices are listed in the currency specified by the event organizer. Currency conversion fees may apply based on your payment method.

7. Referral Program

7.1 Eligibility and Enrollment

Revel offers a referral program that allows eligible users ("Referrers") to earn a share of platform fees generated by organizations they refer to the Platform. Participation is by invitation only — Revel assigns referral codes at its discretion. Each user may hold at most one referral code.

7.2 How It Works

When a new user registers on Revel using a Referrer's code and subsequently creates an organization that generates paid ticket sales through the Platform, the Referrer earns 15% of the net platform fees (excluding VAT) collected from that organization's ticket sales. This share applies to all paid ticket transactions processed through Revel/Stripe for the lifetime of the referral relationship, unless modified or terminated in accordance with these Terms.

For clarity:

The revenue share is calculated on Revel's net platform fees only, not on ticket sale revenue or Stripe processing fees.
The referral attribution is permanent — there is no expiration window once a referral is established.
Deactivating a referral code prevents new sign-ups but does not affect earnings from existing referrals.

7.3 Referral Attribution

Referral attribution uses a last-touch model: if a user encounters multiple referral codes before registering, the most recent code (stored in a browser cookie for 30 days) determines which Referrer receives credit. Each new referral link click overwrites any previously stored code.

If a user manually enters a referral code during registration, that explicit entry always takes precedence over any cookie-stored code, regardless of timing.

Once a referral is established at registration, it is permanent and cannot be reassigned.

7.4 Independence Requirement

Referrers must be independent from the organizations they refer. Specifically, a Referrer may not be:

An owner, representative, or authorized agent of the referred organization
An employee, contractor, or consultant of the referred organization
A person with decision-making authority within the referred organization

Passive membership in a referred organization (e.g., as a regular member or attendee without administrative or decision-making power) is permitted. If a Referrer's relationship with a referred organization changes such that they gain decision-making authority, the referral for that organization is immediately revoked and no further earnings will accrue from it.

7.5 Payouts

Payouts are calculated monthly based on the prior month's platform fee revenue.
Minimum payout threshold: Payouts below €5.00 are carried forward to the next period until the accumulated amount meets the threshold.
Payouts are disbursed in EUR via Stripe Connect. Referrers must complete Stripe Connect onboarding to receive payouts. Unclaimed payouts (where the Referrer has not completed Stripe onboarding) are not held indefinitely and may be forfeited after 12 months of inactivity.
No minimum earnings are guaranteed. If referred organizations cease operations, stop selling tickets, or generate no platform fees, the Referrer earns nothing for that period.

7.6 Self-Billing Agreement

Before payouts can be processed, Referrers must agree to self-billing (Gutschrift). By agreeing, the Referrer consents to Revel issuing invoices on the Referrer's behalf for each payout. Referrers who are registered businesses with a validated EU VAT ID will receive self-billing invoices (Gutschriften) with applicable VAT treatment. Individual Referrers without a VAT ID will receive payout statements.

7.7 Tax Responsibility

Referrers are solely responsible for declaring and paying any taxes owed on referral income in their jurisdiction. Revel does not withhold taxes, and the referral relationship does not constitute employment, agency, or partnership.

7.8 Prohibited Conduct

Referrers may not:

Create fake organizations or user accounts to inflate referral earnings
Refer themselves or organizations they control (self-referral)
Use spam, misleading advertising, or deceptive marketing to promote their referral code
Impersonate Revel or suggest official endorsement or partnership
Manipulate ticket sales, pricing, or platform fees to artificially inflate earnings

Violation of these rules may result in immediate termination of the referral relationship, forfeiture of unpaid earnings, and account suspension.

7.9 Program Modifications and Termination

Revel reserves the right to:

Modify the revenue share percentage, payout terms, or program rules with 30 days' notice to active Referrers
Discontinue the referral program entirely with 30 days' notice
Terminate an individual Referrer's participation immediately for cause (e.g., fraud, Terms violation, independence requirement breach)

Earned payouts that have already been calculated at the time of program modification or termination will still be honored, subject to the minimum payout threshold and all other requirements being met.

8. Content and Intellectual Property

7.1 User Content Ownership

You retain full ownership of all content you upload, create, or submit to Revel ("User Content"), including:

Event descriptions and details
Organization information
Photos, videos, and other media
Questionnaires and responses
Comments and communications

8.2 License Grant

By submitting User Content, you grant Revel a limited, non-exclusive, royalty-free, worldwide license to:

Display your content on the Platform
Store and process your content as necessary to provide Services
Make your content available to other users in accordance with your privacy settings

This license is strictly limited to operating the Platform. We will not use your content for marketing, advertising, or any purpose beyond displaying your events and organizations on Revel.

8.3 Content Restrictions

You may not upload, post, or transmit User Content that:

Violates any law or regulation
Infringes intellectual property rights of others
Contains malware, viruses, or malicious code
Promotes violence, hate speech, or discrimination (except where protected by law)
Contains child sexual abuse material (CSAM)
Violates the privacy rights of others
Is fraudulent, deceptive, or misleading
Harasses, threatens, or intimidates others

8.4 Platform Intellectual Property

Revel's source code, design, logos, and trademarks remain our property (or our licensors'). The Platform is licensed under the MIT License for self-hosting purposes. You may not:

Copy or modify the Platform for commercial hosted services without permission
Use our trademarks without authorization
Reverse engineer proprietary components (if any)

9. Content Moderation and Enforcement

9.1 Moderation Responsibilities

Organizers: Must moderate content within their organizations and events
Revel: Reserves the right to moderate any content platform-wide

9.2 Enforcement Actions

We may take the following actions for Terms violations:

Content removal or hiding
Warning notifications
Temporary account suspension
Permanent account termination ("permaban")
Reporting to law enforcement authorities (for illegal content)

9.3 Reporting Violations

Users can report violations by contacting [email protected]. We will investigate reports and take appropriate action.

9.4 Appeals

If your content is removed or your account is suspended, you may appeal by contacting [email protected] with a detailed explanation.

10. Privacy and Data Protection

10.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data. By using Revel, you also agree to our Privacy Policy.

10.2 GDPR Rights

As an Austria-based service storing data in the EU, we comply with the General Data Protection Regulation (GDPR). You have rights including:

Access to your personal data
Correction of inaccurate data
Deletion of your data ("right to be forgotten")
Data portability
Objection to processing

See our Privacy Policy for details on exercising these rights.

10.3 Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption in transit (HTTPS/TLS)
Secure authentication (JWT, 2FA support)
Malware scanning for uploaded files (ClamAV)
Regular security updates

11. AI-Powered Features

11.1 Questionnaire Evaluation

Revel offers optional AI-powered questionnaire evaluation using OpenAI's language models. When this feature is enabled:

The AI receives: the question, your answer, evaluation guidelines, and event description
Processing is automated based on organizer-defined criteria
You will be clearly notified when AI evaluation is active for a questionnaire

11.2 Data Processing

AI evaluation is optional. If you participate in a questionnaire with AI evaluation enabled:

Your responses may be sent to OpenAI for processing
OpenAI's data processing policies apply
We do not control how OpenAI processes this data internally
You can avoid AI evaluation by not submitting questionnaires that use it

11.3 Human Review

Questionnaires may use:

Fully automated evaluation
Hybrid evaluation (AI + manual review)
Fully manual review

Organizers determine which method is used for their questionnaires.

12. Third-Party Services

12.1 Integration Partners

Revel integrates with third-party services:

Stripe: Payment processing (Stripe's Terms of Service apply)
Google OAuth: Optional sign-in (Google's Terms of Service apply)
OpenAI: Optional AI questionnaire evaluation (OpenAI's Terms apply)
Telegram: Optional notification bot (Telegram's Terms apply)

12.2 Third-Party Responsibility

We are not responsible for the practices, policies, or actions of third-party services. Your use of these services is governed by their respective terms.

13. Disclaimers and Limitation of Liability

13.1 Service Availability

Revel is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free operation
Accuracy or reliability of content

13.2 Event Liability

WE ARE NOT LIABLE FOR EVENTS ORGANIZED THROUGH THE PLATFORM. Event organizers are solely responsible for:

Event safety and security
Legal compliance
Ticket fulfillment
Refunds and disputes
Attendee conduct
Event outcomes

13.3 Limitation of Liability

To the maximum extent permitted by Austrian law:

We are not liable for indirect, incidental, consequential, or punitive damages
Our total liability for any claim shall not exceed the fees you paid to Revel in the 12 months preceding the claim (or €100, whichever is greater)
We are not liable for losses resulting from:
- User error or misuse of the Platform
- Third-party actions (including organizers and attendees)
- Force majeure events
- Technical failures beyond our control

13.4 Essential Terms

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under Austrian law

14. Indemnification

14.1 User Indemnification

You agree to indemnify, defend, and hold harmless Biagio Distefano and Revel from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

Your use of the Platform
Your violation of these Terms
Your violation of any law or third-party rights
Your User Content

14.2 Organizer Indemnification

Event organizers additionally agree to indemnify Revel from claims arising from:

Their events, including attendee injuries or disputes
Ticket sales and refund disputes
Violation of laws or regulations
Intellectual property infringement
Failure to fulfill event obligations

15. Term and Termination

15.1 Term

These Terms remain in effect while you use the Platform.

15.2 Termination by User

You may terminate your account at any time through:

Account deletion in your profile settings
Requesting deletion via [email protected]

Account deletion is a two-step process requiring email confirmation.

15.3 Termination by Revel

We may suspend or terminate your account immediately if:

You violate these Terms
Your account is used for illegal activities
Required by law or regulation
We cease operations

15.4 Effect of Termination

Upon termination:

Your access to the Platform will be revoked
Your personal data will be deleted (except as required for legal/financial record-keeping)
Organizers must fulfill existing ticket obligations
Financial records may be retained on Stripe as required by law

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of Austria, without regard to conflict of law principles.

16.2 Jurisdiction

Any disputes arising from these Terms or your use of Revel shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria.

16.3 Informal Resolution

Before filing any legal claim, you agree to contact us at [email protected] to attempt informal resolution of the dispute.

17. Changes to Terms

17.1 Modifications

We may modify these Terms at any time. When we make material changes:

We will update the "Last Updated" date
We will notify you via email or in-app notification
Continued use of the Platform constitutes acceptance of the modified Terms

17.2 Objection to Changes

If you do not agree to modified Terms, you must stop using the Platform and may delete your account.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Revel.

18.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

18.4 Assignment

You may not assign these Terms without our consent. We may assign these Terms to any successor or affiliate.

18.5 No Agency

No agency, partnership, joint venture, or employment relationship is created by these Terms.

18.6 Language

These Terms are provided in English, German, and Italian. In case of conflicts, the English version prevails.

19. Open Source and Self-Hosting

19.1 Open Source License

Revel's source code is available under the MIT License at https://github.com/letsrevel/revel-backend.

19.2 Self-Hosting

You may self-host Revel under the MIT License terms. These Terms apply only to the hosted service at letsrevel.io.

19.3 Attribution

Self-hosted instances should maintain attribution to Revel and link to the original project where reasonable.

20. Contact Information

For questions, concerns, or notices regarding these Terms:

Email: [email protected]
Postal Address:
Biagio Distefano
Graumanngasse 10/4
1150 Vienna, Austria

By using Revel, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Terms of Service